Furniture Delivery

Because We Deliver Worldwide, Everyday
Since 1994, The Da Vinci Group Is A Reference Model In Providing Design And Furniture All Over The World

Our designated Shipping Forwarder is as follows:

  • Company: NCS Line Singapore Pte Ltd
  • Contact: Ms. Latifah Binte Mahmud (General Manager) or Mr. Khal (Manager)
  • Telephone: +65 63381676
  • Email: [email protected] or [email protected]
  • Address: No. 10 Ubi Crescent (Lobby A). #04-08 Ubi Tech Park Singapore 408564

Shipping and transport costs are calculated according to volume, weight and destination. We do our best to keep them as low as possible. ​

Except for the ready-to-deliver products in our showrooms, we must order goods from the manufacturer, specifying the features selected (color and finishing of material and parts).

Order processing timeframe is as follows (August and December excluded):

  • Administration:2 weeks
  • Manufacture:8 to 12 weeks averaging between different brands.
  • Consolidation: 1 to 4 weeks
  • Quality Control:2 weeks
  • Shipping: 1 week (within Italy or to European Union countries)
    2 to 5 weeks (to non-European Union countries)

International delivery does not include, unless otherwise agreed, taxes, duties, application for country of origin certificates, or all costs concerning quarantine or fumigation (such as Australia). We can provide such services if required by the client or destination regulation however clients will be required to pay for all costs of these nature before delivery or shipment. Non-payment may cause delays (for which Da Vinci Lifestyle will not be responsible) and, in most extreme cases, the goods shall be returned to our warehouse, where all extra expenses will be charged to the client.

For some countries we are able to directly calculate and pay these costs for you, providing an all inclusive service (DDP – Delivered Duty Paid).

Assembly and mounting of products are not included as part of the standard service for international orders, except for Singapore. If such services are required by clients, we will provide this service by working with a local agency with a surcharge to the client.

If the order includes several articles, unless otherwise agreed, only one shipping will be carried out, after all products arrive at the warehouse and after quality control.

For deliveries in Singapore, we offer 3 options:

  • Warehouse Pick-Up using client’s shipping forwarder for exports
  • Warehouse Pick-Up using client’s designated delivery and installation team
  • In-House Delivery and assembly within Singapore

Guarantee and Safety

For international delivery our carpentry workshop manufactures special wooden crates as a surcharge to further protect the products if required by clients.
We always include an all-risk insurance that covers all damage caused by transportation, guaranteeing maximum safety.

Delivery FAQ

You will always be kept updated by email concerning your order, and when the goods are ready at our warehouse we will contact you for the delivery.

Before carrying out an international delivery, after quality control, apart from the manufacturer’s standard packaging (usually in polystyrene and cardboard), we make supplementary wooden crates to guarantee maximum protection with a surcharge to the client if required.

If the goods are damaged upon arrival, an insurance policy, which is always included in our deliveries, guarantee their substitution.

Before shipping we always carry out quality control and order conformity. However, if you should receive something different to what you ordered, we will substitute it with no extra cost.

Every country has different costs. When you decide to buy from us we will provide you with the contact details of our forwarding agent in your zone, so you can evaluate the exact cost of customs and taxes. For some countries we are also able to calculate and pay these costs directly for you, providing an All Inclusive service (DDP – Delivered Duty Paid).

If you have received our quotation with Ex-works delivery, this means the price we have stated only refers to the goods. Collecting the items directly from our warehouse, you will be responsible for the loading and transport of goods (costs and risks) and any extra costs (customs, taxes, duties, etc…)

C.I.F. stands for Cost, Insurance and Freight. If you have received our quotation with port (or airport) C.I.F. delivery, this means the price we have stated includes the goods, as well as transport from our warehouse to the port (or airport) indicated. You will be responsible for delivery from there until your address (costs and risks), and any extra costs (customs, taxes, duties, etc…).

D.A.P. stands for Delivery At Place. If you have received our quotation with D.A.P. delivery, this means the price we have stated includes the goods, as well as transport to the street level of your address. You will only be responsible for any extra costs (customs, taxes, duties, etc. in those countries where applicable).

D.D.P. stands for Delivered Duty Paid. If you have received our quotation with D.D.P. delivery, this means the price we have stated includes: the goods, transport to the street level of your address, and custom costs (customs, duties, etc…). You will be solely responsible for paying local fees: each country has its own percentage rate (this information can be found at your local customs office).

This is included in the cost of purchase for deliveries within Singapore. Assembly and mounting of products are not included as part of the standard service for international orders. If such services are required by clients, we will provide this service by working with a local agency with a surcharge to the client.

If the order includes several articles, unless otherwise agreed when purchasing, only one shipment is foreseen, which will take place after all the items have arrived at the warehouse and after quality control.

No, I’m afraid we can’t. This is illegal!
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